Distance Learning Tech Help

The Westport Public Schools is proud to partner with Custom Computers to provide a Distance Learning Tech Helpdesk. The goal is to provide real-time support for families during any distance learning or at-home hybrid learning days. 

What does the helpdesk support? 

  • Troubleshooting logging in to school Chromebooks 
  • Troubleshooting connecting to school Zoom sessions
  • Troubleshooting login and access to GSuite, Google Classroom (preK-5) and Schoology (6-12)
  • Troubleshooting basic network connections between school device and home Internet. If the issue is with the home wireless, families will have to contact their ISP directly. 
  • Troubleshooting basic hardware issues with school devices including audio/video issues. If a hardware swap is needed, the helpdesk will escalate the call to the Westport IT team.

How do I contact the helpdesk?

System status updates/outages will be posted on  https://westportps.customms.com/

Who can contact the helpdesk?

  • Parents, guardians, caregivers
  • Students, if they are able to articulate their issue and independently follow directions given by a technician. 

Once I contact the helpdesk, what happens? 

  • You will be asked to provide information about the student you are calling about and to identify yourself. 
  • An eletronic ticket will be created
  • A technician will troubleshoot and work to resolve the issue
  • If the technician is unable to resolve the issue quickly over the phone, they may request to remote into the user's device to further troubleshoot
  • When the issue is resolved, an email notification with specific details of the solution will be sent

What if I need help with other tech issues?

  • Contact your child's teacher for help with completing assignments within a program like Turn-it-in, Lexia, IXL, NewsELA
  • Contact your school library media specialist for help with Sora (digital library checkout) or access and use of school databases. 
  • Contact the WPS Parent helpdesk for help resetting parent passwords or parent access to PowerSchool and Schoology at 203-341-1214 or parenthelpdesk@westportps.org.
  • Email Dr. Anthony Buono, abuono@westportps.org, with any content filter requests. A committee will review all requests prior to changes being made.